1. Acceptance of Terms
By accessing and using the Shepherd Multimedia Inc. website (www.smlights.com) and purchasing theatrical lighting equipment through our e-commerce platform, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please discontinue use of our website and services immediately.
2. Company Information
- Shepherd Multimedia Inc.
- Audio Visual Technology / AVL Solutions
- Website: www.shepherdmedia.com
3. Products and Services
3.1 Product Descriptions
We offer professional theatrical lighting equipment, audio-visual solutions, and related accessories. All product descriptions, specifications, and images are provided for informational purposes and may be subject to manufacturer updates or revisions.
3.2 Availability
Product availability is subject to change without notice. We reserve the right to discontinue any product at any time and will make reasonable efforts to notify customers of significant availability changes.
3.3 Pricing
All prices are displayed in U.S. dollars and are subject to change without notice. Prices do not include applicable taxes, shipping, or handling charges unless specifically stated.
4. Ordering and Payment
4.1 Order Process
By placing an order, you are making an offer to purchase products subject to these Terms & Conditions. We reserve the right to accept or decline any order at our discretion.
4.2 Payment Methods
We accept major credit cards, bank transfers, and other payment methods as displayed on our website. Payment must be received before product shipment unless alternative arrangements have been made.
4.3 Order Confirmation
Order confirmation does not guarantee product availability. We will notify you promptly if any ordered items are unavailable.
5. Shipping and Delivery
5.1 Shipping Terms
Shipping costs and delivery timeframes are calculated at checkout based on destination and selected shipping method. Title and risk of loss transfer to the customer upon delivery to the carrier.
5.2 Delivery
Delivery dates are estimates only. Shepherd Multimedia Inc. is not liable for delays caused by shipping carriers, weather, or other circumstances beyond our control.
5.3 International Shipping
International customers are responsible for all customs duties, taxes, and import fees. Products may be subject to export restrictions.
6. Returns and Exchanges
6.1 Return Policy
Returns must be authorized in advance and made within thirty (30) days of delivery. Products must be in original condition with all packaging and accessories.
6.2 Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or product defect.
6.3 Restocking Fee
A restocking fee of up to 20% may apply to returned items, excluding defective products.
7. Warranties and Technical Support
7.1 Manufacturer Warranties
Products are covered by applicable manufacturer warranties. Shepherd Multimedia Inc. will facilitate warranty claims but makes no additional warranty representations.
7.2 Technical Support
We provide pre-sales consultation and post-sales technical support for products purchased through our platform, leveraging our 27+ years of AVL industry experience.
8. User Accounts
8.1 Account Registration
Creating an account requires accurate and complete information. You are responsible for maintaining account security and all activities under your account.
8.2 Account Termination
We reserve the right to terminate accounts that violate these terms or engage in fraudulent activity.
9. Limitation of Liability
9.1 Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHEPHERD MULTIMEDIA INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
9.2 Liability Limits
Our liability shall not exceed the amount paid for the specific product giving rise to the claim. We are not liable for consequential, incidental, or special damages.
10. Intellectual Property
10.1 Trademarks
All trademarks, logos, and service marks displayed on our website are property of their respective owners.
10.2 Content Usage
Website content, including product descriptions and images, may not be reproduced without written permission.
11. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy, which governs the collection and use of your personal information.
12. Indemnification
You agree to indemnify and hold harmless Shepherd Multimedia Inc. from any claims, damages, or expenses arising from your use of our products or violation of these terms.
13. Modifications
We reserve the right to modify these Terms & Conditions at any time. Changes will be effective upon posting to our website. Continued use constitutes acceptance of modified terms.
14. Severability
If any provision of these terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15. Governing Law
These Terms & Conditions are governed by the laws of the State of Texas, United States, without regard to conflict of law principles.
16. Dispute Resolution
Any disputes arising from these terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
17. Force Majeure
Shepherd Multimedia Inc. shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, government actions, or supply chain disruptions.
18. Contact Information
For questions regarding these Terms & Conditions, please contact us at:
- Shepherd Multimedia Inc.
- Website: www.smlights.com
- Phone: Available during business hours for personalized customer service
Last Updated: October 28, 2025